Identifying High Value Opportunities for Human in the Loop Lexicon Expansion
Alfredo Alba, Chad DeLuca, Anna Lisa Gentile, Daniel Gruhl, Linda Kato, Chris Kau, Petar Ristoski, Steve Welch · 2019
Many real world analytics problems examine multiple entities or classes that may appear in a corpus. For example, in a customer satisfaction survey analysis there are over 60 categories of (somewhat overlapping) concerns. Each of these is backed by a lexicon of terminology associated with the concern (e.g., “Easy, user friendly process” or ”Process confusing, too many handoffs”). These categories need to be expanded by a subject matter expert as the terminology is not always straight forward (e.g., “handoffs” may also include “ping-pong” and “hot potato” as relevant terms).