What bugs cause production cloud incidents?
Haopeng Liu, Shan Lu, Madan Musuvathi, Suman Nath · 2019
Cloud services have become the backbone of today's computing world. Runtime incidents, which adversely affect the expected service operations, are extremely costly in terms of user impacts and engineering efforts required to resolve them. Hence, such incidents are the target of much research effort. Unfortunately, there is limited understanding about cloud service incidents that actually happen during production runs: what cause them and how they are resolved.