A Summarisation Tool for Hotel Reviews
Noor Hafhizah Abd Rahim, M.A.F Hasnan · 2018
Web 2.0 is a trend in the use of World Wide Web (www) technology and web design. This includes sharing information among others such as reviews on certain products or services. These days, many travelers depend on hotel reviews as one of the sources in planning their travels. Travelers usually read the reviews whenever they wish to go for vacations. Summarization is a way to shorten all the reviews without change the actual meaning of the sentence. In order to summarise the hotel reviews, a method named Featured Noun Pairing has been chosen. This method associates features (nouns) and adjectives to represent a whole review sentence. This tool has been evaluated by experts and achieved 70% accuracy of noun, 80% accuracy of adjective, and 60% accuracy of pairing.