Conversation Design
Margaret Urban, Stephen Mailey · 2019
With the rise of digital assistants, chatbots, and other conversational interfaces, there's a huge demand for detail and instruction for Conversation Design. This course provides a focused walkthrough of the principles, strategies, and process of Conversation Design. Topics include understanding users, defining persona, analyzing conversation components, dialog writing strategies, and the detailed process of creating natural dialog. Interactive components at each stage engage participants with individual worksheets, small group exercises and reviews, and a team project. Participants will gain an understanding of the complexity and challenges of Conversation Design, and learn about resources and tools for doing it well.