Mastering Software Robot Development Projects: Understanding the Association between System Attributes & Design Practices
Corinna Rutschi, Jens Dibbern · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · 2019
Software robots tend to increasingly take over organizational processes. However, little is known about principles of developing as opposed to using robotic systems, such as RPA robots and chatbots. Therefore, based on a comparative case study, this paper elaborates how different types of robots, due to distinguishing system attributes, relate to different design practices that arise from varying challenges of transforming existing routines into robots.