The Influence of Competence User Information System on User Satisfaction of New Student Admission Information System in University of Swadaya Gunung Jati
Danang Nuswantoro, Deden Abdul Wahab Syahroni · Proceedings of the International Conference on Business, Economic, Social Science and Humanities (ICOBEST 2018) · 2018
Swadaya Gunung Jati University (Unswagati) as the oldest and largest university in the CIAYUMAJAKUNING area (Cirebon, Indramayu, Majalengka, Kuningan) in recent years has experienced a decline in new student admissions.As one of the steps to anticipate, Unswagati applies online-based new student admissions as the new student admission information system (SIMABAR).But the application of SIMABAR in Unswagati still occurs some problems with the many complaints of prospective new students regarding the use of SIMABAR.The study aims at analyzing and explained the influence of user competence to user satisfaction new student admission information system in the University of Swadaya Gunung Jati.Total populations of this study were 2185 first-year students with a total sample of 338.The sampling technique using stratified proportional random sampling.The analytical method used SEM (Structural Equation Modeling).The results showed that user competence significantly influenced user satisfaction new student admission information system.The better the perception of the quality system, the quality of information, the quality of service, and user competence it will further increase user satisfaction.