Trajectories of Blocked Community Members: Redemption, Recidivism and Departure
Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil · 2019
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporarily blocking the perpetrator. Such actions, however, come with the cost of potentially alienating community members. Given this tradeoff, it is essential to understand to what extent, and in which situations, this common moderation practice is effective in reinforcing community rules.