Jointly Leveraging Intent and Interaction Signals to Predict User Satisfaction with Slate Recommendations
Rishabh Mehrotra, Mounia Lalmas, Doug Kenney, Thomas Lim-Meng, Golli Hashemian · 2019
Detecting and understanding implicit measures of user satisfaction are essential for enhancing recommendation quality. When users interact with a recommendation system, they leave behind fine grained traces of interaction signals, which contain valuable information that could help gauging user satisfaction. User interaction with such systems is often motivated by a specific need or intent, often not explicitly specified by the user, but can nevertheless inform on how the user interacts with, and the extent to which the user is satisfied by the recommendations served. In this work, we consider a complex recommendation scenario, called Slate Recommendation, wherein a user is presented with an ordered set of collections, called slates, in a specific page layout. We focus on the context of music streaming and leverage fine-grained user interaction signals to tackle the problem of predicting user satisfaction.