The Value of Structured and Unstructured Content Analytics of Employees’ Opinion Mining
Gabriel Jipa · Journal of Administrative Sciences and Technology · 2019
Employees and their knowledge are critical for a company’s success and were extensively covered by literature. Free form of knowledge, as opinions or feedback is analyzed in some companies in order to understand potential areas of improvement or satisfaction. This research focuses on analyzing free format opinions collected with a survey instrument from 586 employees of a bank.