A Conceptual Framework for Engineering Chatbots
Pankaj R. Telang, Anup K. Kalia, Maja Vuković, Rahul Pandita, Munindar P. Singh · IEEE Internet Computing · 2018
The increasing popularity of chatbots as virtual assistants has lead to many organizations releasing If-This-Then-That frameworks to engineer such chatbots. However, these frameworks often result in inflexible and difficult-to-maintain chatbots. This paper outlines a high-level conceptual framework for realizing flexible chatbots founded upon agent-oriented abstractions: goals, plans, and commitments.