Sentiment Analysis Towards Courier Service: Case Study on JNE Semarang
Erika Devi Udayanti, Aulia Tegar Rahman, Etika Kartikadharma · Proceedings of the The 1st International Conference on Computer Science and Engineering Technology Universitas Muria Kudus · 2018
Society as customers often gives an opinion about the company's product and service. Opinion delivered by customers can be both in positive and negative judgments. It is in the form of opinions that describe a customer's emotional expression. Therefore, it is important for companies to be able to un