Management Conflicts in E-Learning Environment
Tomás Sola Martínez, Dalila Alves Durães, Francisco Javier Hinojo Lucena, J Guardía · Advances in linguistics and communication studies · 2016
The development and technological revolution has contributed to a remarkable increase in the supply of training processes in e-learning educational institutions. The interaction and participation in educational activities under this paradigm involves a series of implications from the point of view of safety and privacy. This chapter presents the main vulnerabilities of e-learning systems and their involvement in the emergence of conflicts for the participants from online training activities and for the educational institutions. The study develops from three types of conflicts: the availability and system integrity, the privacy of the information that is exchanged in virtual environment and the process of authentication of the participants. The authors emphasize the main conflicts that can occur and the actions to take into account in e-learning environments to avoid or mitigate the effect of these vulnerabilities, to ensuring design and topology of systems, application code, and communications that are exchanged in training processes.