'This is not what we wanted'
Stuart Reeves, Martin Porcheron, Joel E. Fischer · interactions · 2018
Design is increasingly said to be about constructing conversations with end users [1]. Advances in underlying voice-related [2] technologies, coupled with the spread of voice-driven agents and dedicated devices such as the Amazon Echo, Google Home, and HomePod, lend weight to the notion of so-called conversational interfaces. In spite of the hyped anticipation of an AI-powered future, however, it is not always clear how the vision of conversation with machines measures up to lived reality, or if it is even relevant to actual design problems.