A Typology Of Problems Of Cooperativity In Spoken Human-Machine Dialogue
Hans Dybkjr, Niels Ole Bernsen, Laila Dybkjr · 2002
The paper presents a method for identifying problems of user-system interaction. Based on a consolidated set of 24 principles of cooperative spoken human-machine dialogue, the paper then pro-poses and illustrates a general typology of non-cooperative system dialogue behaviour for use in spoken language dialogue analysis and evaluation. 1.