Inferring User Needs & Tasks from User Interactions
Rishabh Mehrotra · ACM SIGIR Forum · 2019
The need for search often arises from a broad range of complex information needs or tasks (such as booking travel, buying a house, etc.) which lead to lengthy search processes characterised by distinct stages and goals. While existing search systems are adept at handling simple information needs, they offer limited support for tackling complex tasks. Accurate task representations could be useful in aptly placing the user in the task-subtask space and enable systems to contextually target the user, provide them better query suggestions, personalization and recommendations and help in gauging satisfaction.