What Are They Saying? A Methodology for Extracting Information from Online Reviews
Wael Jabr, Yichen Cheng, Kai Zhao, Srivastava, Sanjay · Journal of the Association for Information Systems · 2018
The growth of online shopping has made online reviews a critical source of information for consumers. There are, however, lots of them, in the thousands and sometimes hundreds of thousands for a single product. And these reviews keep arriving persistently