The Impact of Knowledge Engineering and Cloud Computing Adoption on Business Driven IT
Tarek Kaddoumi · International Journal of Machine Learning and Computing · 2018
Organizations have high expectations for cloud computing to help them in accomplishing their Business Level Objectives (BLOs) and consequently change the landscape of the business boosting both the flexibility and the agility of the business processes.Cloud computing improves management availability by monitoring the operations and creating new virtual environments for a multiplex set of ubiquitous services which is also referred to as the Internet of Things.Business Driven IT Management (BDIM) is a way to manage business layers through business metrics that are aligned with IT metrics through a processes layer.This paper analyses the linkage between cloud computing and the BDIM metrics including organization's cost, quality of service (QoS), and productivity.Some of the research questions that would be analyzed include the following: will the cloud be cost efficient?Will it affect business productivity?Or will it enhance the quality of services?Index Terms-Knowledge engineering, cloud computing, bdim, quality of service, productivity, cost efficiency. I. INTRODUCTIONWill cloud computing be of benefit to businesses?What are the advantages that businesses would expect from cloud computing for retaining the desired competitive advantage and to compete in the industry?These questions are being asked by many stakeholders.The integration of cloud computing into business processes is an important topic nowadays, as cloud computing is changing the way to deliver IT and business services.Technology must support businesses to become virtual allowing them to manage complex ecosystems of cloud providers.Cloud computing has significant impacts on existing businesses, including customer experience.Also, the means the cloud is changing the technology used in supply industry forces the vendors to raise the IT service quality and corresponding level of service competency.Another evident impact of cloud computing on business processes is the shifting of IT based products to business services.The reason of adopting cloud computing is not just cost reductions but also the increased customer preferences in innovative business processes.The rest of this paper is summarized as follows.In Section II, we provide a detailed review and analysis of the existing work that discuss the definitions, the challenges of cloud computing, the BDIM model, and the factors that affect the organizational flexibility to adopt cloud computing.In