Designing anthropomorphic conversational agents: Development and empirical evaluation of a design framework
Anna-Maria Seeger, Jella Pfeiffer, Armin Heinzl · Journal of the Association for Information Systems · 2018
Conversational agents (CA) interact in natural language. This emulation of human-to-human communication represents the distinct characteristic of CAs and makes research on CAs inseparable from questions regarding anthropomorphism “ the attribution of huma