Design and healthcare collaboration: Developing a generic patient decision aid in a Danish hospital context
Canan Akoğlu, Karina Dahl Steffensen, Kathrina Dankl · University of Southern Denmark Research Portal (University of Southern Denmark) · 2018
Besides its traditional realms, today design is seen as a catalyser, a process and a way of thinking in different sectors, organisations and business structures. In healthcare, the collaborations explore ways on how to involve patients more actively in engaging in their own healthcare and wellbeing. Based on the perspective of patient centred care and shared decision making, this paper focuses on a design-led process on developing a generic patient decision aid for five different clinical tracks within a collaboration between The Patients Cancer Hospital in Vejle and Design School Kolding in Denmark. The generic patient decision aid was developed through an iterative process and a variety of methods such as participations in steering group meetings, interviews with stakeholders, observations of consultations and tests for getting feedback from stakeholders. In this paper, critical changes suggested by bottom-up and top-down interventions are taken into account, to map out the strategies and methods used for the whole design development process. By evidence of this three-year collaboration, we suggest a balanced encounter of top-down and bottom-up strategies as a fruitful means for future patient centred care.