Evolution of Embedded User Assistance
Rucha Tulaskar · 2018
'The only thing that never changes is- change' is the right phrase for diverse digital products. A digital software/app keeps evolving after a certain duration to keep up with new trends in design, technology and communication. Hence, a user guidance or support is always present in a digital product for novice as well as intermediate users. User support in the form of an embedded user assistance (EUA) is an important topic in Human computer interaction (HCI) and user experience design, as it complements overall product experience. EUA makes the information more accessible and relevant. It will be great to see how this pro-active, task-specific and immediate EUA evolved over past 20 years from not only usability but also from aesthetic point of view.