Impact of Chatbot Gender on User’s Stereotypical Perception and Satisfaction
David G. Baxter, Marian McDonnell, Robert J. McLoughlin · Electronic workshops in computing · 2018
There have been many studies that show how gender affects human perceptions of a conversational agent. However, there is limited research on the effect of gender when applied to a chatbot system. This paper presents early results from a research study which indicate that chatbot gender does have an effect on users overall satisfaction and gender-stereotypical perception. Subsequent studies could focus on further expanding the research by increasing the sample size to validate statistical significance further, as well as recruiting a more diverse sample size from various backgrounds and experiences.