ONE-STOP SERVICE SYSTEM TO IMPROVE PUBLIC SERVICES
H. Djatmiko · Russian Journal of Agricultural and Socio-Economic Sciences · 2018
In terms of licensing, one technical step to improve the quality of community services is through the establishment of an Integrated Service Unit using a one-stop service system. This study focuses on the process of licensing service mechanism, the quality of public services (in terms of licensing), the supporting factors, and the obstacles of improving public services (in terms of licensing) by using a one-stop service system. The findings show that:1)With this system, the applicant only needs to submit an application file and take the completed license or accept the refusal of the application if it does not fulfill the technical requirement through the available counterat the Licensing Service Office;2)The use of a onestop service system provides a convenience to the community in the process of license management.However, this has not been able to fully improve the quality of public services especially in ensuring the time and cost of licensing;3)The supporting factors to improve public services (licensing) by using a one-stop service system are the high commitment and sincerity of regional leaders;4) Last but not least,the coordination with relevant agencies, inadequate facilities, and infrastructure, as well as employee’s mental attitudes and skills are the inhibiting factors in this matter.