Mycros - An Automated Enterprise IT Management System Based on LDAP
Florin B. Manolache, Joseph Evans, Octavian Rusu · 2018
There are three main components of the enterprise IT that consume most of the time resources of support personnel: asset management, user management, and service management. Each of these components can be handled by specialized systems. This common practice typically results either in three inconsistent datasets telling different stories about the computing environment, or in a high workload environment where information is kept in sync mostly by personnel manually, which is wasteful and expensive. The authors developed a system named "Mycros" that would create no dataset inconsistencies and would push most of the work towards office personnel and towards user self-service. This system stores all the information into LDAP databases stored on servers that are already in place for authentication. Various web interfaces available to the end users and to office personnel are used for performing simple dataset modifications.