Using protection motivation theory in the design of nudges to improve online security behavior
René van Bavel, Nuria Rodríguez-Priego, Jose Enrique Vila, Pam Briggs · International Journal of Human-Computer Studies · 2018
We conducted an online experiment ( n = 2024) on a representative sample of internet users in Germany, Sweden, Poland, Spain and the UK to explore the effect of notifications on security behaviour. Inspired by protection motivation theory (PMT), a coping message advised participants on how to minimize their exposure to risk and a threat appeal highlighted the potential negative consequences of not doing so. Both increased secure behavior – but the coping message significantly more so. The coping message was also as effective as both messages combined, but not so the threat appeal. Risk attitudes, age and country had a significant effect on behavior. Initiatives seeking to promote secure behavior should focus more on coping messages, either alone or in combination with fear appeals.