Bridging Disconnected Knowledges for Community Health
Azra Ismail, Naveena Karusala, Neha Kumar · Proceedings of the ACM on Human-Computer Interaction · 2018
We conducted a field study of Mohalla Clinics in Delhi (India), drawing on Haraway's work to highlight the importance of considering disparate, partial perspectives in the ecologies of such clinics. We emphasized that inadequate attention given to patients' and health workers' perspectives, and the low preparedness of the doctors at the clinics, resulted in the clinics being unable to address the needs of target patient groups. We concluded by contributing to ongoing, important conversations in the fields of ICTD, CSCW, and HCI towards redesigning healthcare interventions, revisiting patient empowerment, and redefining the role of ASHAs as infomediaries.