Performance Measurement and Benchmarking
David Ammons · 2014
Aggressive businesses and industries measure performance meticulously. Recipients of the prestigious Baldrige Award distinguish themselves by achieving world-class results, partly because they are uniformly excellent in measurement and analysis.1 Recognition of measurement-metrics in the corporate vernacular-as a key to success is nothing new. Outstanding companies have long been regarded as “measurement-happy and performance-oriented.”2 Top performers carefully monitor and record the relevant dimensions of performance-they know the important facts and figures-and they act on that knowledge.