Sources and Solutions of Revenue Leakage in E-commerce due to Cyber Frauds and System/Support Failures
Domb Menachem, Sujata Joshi, Modi Rageshree · 2018
E-commerce sector has been the most promising one since its inception in the 1970's. E-commerce ecosystem is a complex arrangement of different tools and systems making the entire system full of complexities. The higher the rate of a complex system in any business operations, the higher are the stakes of risk. The E-Commerce sector is no exception and is constantly barraged by risks due to strategic, operational, and financial hiccups. The Internet has not only accelerated the E-Commerce ecosystem but has also given a new set of threats which requires dynamic detection and Fixes. The major challenge faced by this sector is related to a risk of revenue loss due to revenue leakages in the area of network /system security and cyber frauds. Hence the objective of this paper is to explore sources of revenue leakages happening because of cyber frauds and technical failures and proposes probable solutions to mitigate the revenue loss.