Measurement of e-learning quality based on ISO 19796-1 using fuzzy analytical network process method
Eza Rahmanita, Novi Prastiti, Moh. Adi Purnomo · AIP conference proceedings · 2018
The development of information and communication technology is now capable of improving the quality of service in various fields, especially in the field of education, such as the use of e-learning. Currently, there are many types of e-learning that can be used, with different qualities. The quality of e-learning greatly influences the success rate of e-learning application for a learning process, education and training. Measurement of e-learning quality becomes very important, therefore required of standard in the measurement of e-learning quality. ISO 19796-1 is a guideline to build a quality e-learning system. ISO 19796-1 is used for uniformity of quality assessment to the quality assessment becomes standardized, and a template for the process of creating, implementing and improving the quality of e-learning. The categories in the ISO 19796-1 process model are used to define e-learning quality assessment criteria. The weighting criteria are processed using Fuzzy Analytical Network Process (FANP) method until it becomes the final weight. From a series of quality tests E-Learning of Madura University obtained the results of the quality value 79.7, thus e-learning quality conversion results show quality results are GOOD. While recommendation improvement suggested by the system based on a test result that is 12 recommendation improving the quality of E-Learning of Madura University.