The contribution of non-technical stakeholders on the specification of UX requirements
Eduardo Gouveia Pinheiro, Larissa Lopes, Tayana Uchôa Conte, Luciana Aparecida Martinez Zaina · 2018
Context: Requirements elicitation is a software development phase that should investigate both functional and user experience (UX) requirements. Proto-persona is a technique that encourage the attention on the needs of a group of users. Usually its elaboration is conducted by software specialists, technical stakeholders. However, non-technical stakeholders usually know more about target users and frequently do not take part in proto-persona elaboration. Objective: Investigate the contribution of non-tecnichal stakeholders in the specification of UX requirements by using the proto-persona technique. Method: An experimental study with the participation of two groups of stakeholders, 8 non-technical and 5 technical. Results: Both stakeholders have written up details of UX requirements on the artifact, however, throughout different and complementary perspectives. Conclusion: We can highlight nontechnical stakeholders were able to contribute to the specification of UX requirements by improving the details about users.