Exploring requirements and opportunities of conversational user interfaces for the cognitively impaired
Matthias Baldauf, Raffael Bösch, Christian Walter Frei, Fabian Hautle, Marc Jenny · 2018
Interacting with traditional user interfaces can be challenging for people with cognitive impairments. Speech-based conversational interfaces and virtual assistants such as Amazon's Alexa and Apple's Siri might provide great potential for this user group. Yet, knowledge about how cognitively impaired perceive such conversational interfaces and about the special requirements and opportunities is scarce. To gain first insights, we conducted a group interview with participants with mild to moderate cognitive impairments. They expressed their high expectations and imagined mobile conversational assistants for controlling vending machines, for example. Yet, they emphasized that smart assistants must not replace but rather complement personal contact with humans.