Public services or private gains: Motives behind participation on a mobile crowdsourcing application in a smart city
Chei Sian Lee, Dion Hoe‐Lian Goh, Hamzah Osop, Sei‐Ching Joanna Sin, Yin Leng Theng · Proceedings of the Association for Information Science and Technology · 2017
ABSTRACT The increased use of crowdsourcing to support smart city initiatives has been reported in the literature. However, a gap remains in understanding the needs motivating crowdsourcing participation in smart city projects. Integrating perspectives from self‐determination theory and public service motivation, this study investigates the motives driving the use of a mobile crowdsourcing platform prototype known as My Smart Mobile City app (i.e., MSMC) that aims to help smart cities manage public engagement with their residents. Data was collected from 100 participants. Factor analysis was conducted and results indicate that the motives driving the use of MSMC fell into three categories: affective, norm‐based and rational. Results and implications of our work are discussed.