Studying the dialogue between users and developers of free apps in the google play store
Safwat Hassan, Chakkrit Kla Tantithamthavorn, Cor‐Paul Bezemer, Ahmed E. Hassan · 2018
The popularity of mobile apps continues to grow over the past few years. Mobile app stores, such as the Google Play Store and Apple's App Store provide a unique user feedback mechanism to app developers through app reviews. In the Google Play Store (and most recently in the Apple App Store), developers are able to respond to such user feedback.