User feedback in the app store
Emitzá Guzmán, Luís Oliveira, Yves Steiner, Laura C. Wagner, Martin Glinz · 2018
App stores allow globally distributed users to submit user feedback, in the form of user reviews, about the apps they download. Previous research has found that many of these reviews contain valuable information for software evolution, such as bug reports or feature requests, and has designed approaches for automatically extracting this information. However, the diversity of the feedback submitted by users from diverse cultural backgrounds and the consequences this diversity might imply have not been studied so far.