A Customer Centric Best Connected Channel Model for Heterogeneous and IoT Networks
Pushpa Singh, Rajeev K. Agrawal · Journal of Organizational and End User Computing · 2018
This article describes how the Heterogeneous and IoT networks are the most sought solutions to significant coverage and connectivity to the users. This article suggests a model for a heterogeneous and IoT network comprised of grading of the users based on their movement pattern, usage, and applications. Users are then given preferential possible access to the best connected network on the basis of their loyalty factor. The proposed model is customer centric and provides a best suited network to their loyal user on different aspects of the usage. Simulation studies were carried out to establish the suitability of the proposed work. The work also presents a scheme to retain the loyal customers in their network by providing them better services.