Delivering Usability in IT Products: Empirical Lessons from the Field
Paweł Weichbroth · International Journal of Software Engineering and Knowledge Engineering · 2018
On the surface, one might think that revealing the factors that impact on software product usability and the success of an entire project would be relatively simple; however, reported evidence from practitioners and scholars frequently shows the opposite. The aim of this study was to determine factors with a positive (negative) impact on delivering usability in a software product and the success (failure) of an entire project. This paper presents the results of our study, where 11 factors were identified and described, along with an outline of 11 goal-oriented rules incorporating the expertise and knowledge of project managers. The elaborated body of knowledge, positively evaluated by IT professionals, would seem to be a valuable asset during the risk analysis performed before the kick-off of a project as well as in understanding the notion of usability.