Computers, Communication, and Usability: Design Issues, Research and Methods for Integrated Services
Paul Byerley, Jon May, Philip J. Barnard · 1993
Preface, J. Wejchert and L. van Noorden foreword usability in a service engineering context - service structures, P.F. Byerley, the potential and the problems of IBC, J. May et al, usability and the market for new services, B. Champness and I. Dennis, supporting the designers - reaching the users, D. Terrins-Rudge and A.H. Jorgensen basic research in service usability - cognitive modelling for user requirements, P.J. Barnard and J. May, analyzing display oriented interaction by means of system models, M.D. Harrison et al, integrating user requirements and system specification, A. Blandford et al, developing the design space with design space analysis, A. MacLean et al, the structure of the design space, N.O. Bernsen synthesis for current design practice - the enabling states methods, J. May et al, usability principles for service design, I. Denley et al, prototyping exercises with multimedia multiuser services, U.-B. Voigt et al, evaluating system design realizations, F. Wilson and A. Clarke, usability and standards, K.R. Dickerson and L.R. Hedman afterword, J. May et al.