Understanding the factors for fast answers in technical Q&A websites
Shaowei Wang, Tse-Hsun Peter Chen, Ahmed E. Hassan · 2018
Technical questions and answers (Q&A) websites accumulate a significant amount of knowledge from users. Developers are especially active on these Q&A websites, since developers are constantly facing new development challenges that require help from other experts. Over the years, Q&A website designers have derived several incentive systems (e.g., gamification) to encourage users to answer questions that are posted by others. However, the current incentive systems primarily focus on the quantity and quality of the answers instead of encouraging the rapid answering of questions. Improving the speed of getting an answer can significantly improve the user experience and increase user engagement on such Q&A websites.