Reflexes, reactions, and usability
Kirk St. Amant · Communication Design Quarterly · 2018
User expectations are often connected to context. This means the better UXD professionals understand connections between location and usability, the greater the chances they can create materials that meet expectations of usability in a particular place. The cognitive factors of prototypes and scripts can provide a foundation for investigating such factors. This entry examines how prototypes of place can help identify aspects of location that influence the usability of items in a space. In so doing, the entry also provides strategies for researching expectations of contexts and usability and using resulting data to guide design practices.