Analyzing Process Acceptance with IT-Enabled Experimental Research
Volker Nissen, Thomas Müllerleile, Elena О. Kazakova, Татьяна Андреевна Лезина · St Petersburg University Journal of Economic Studies · 2016
The positive results that are frequently associated with business process management, can only be achieved through triggering of the process by its users and the correct execution by the process operators.Unfortunately, business scandals in various domains have shown that companies, or rather the process operating subjects, sometimes do not execute their processes according to given standards or do not use existing processes at all.This failure in process execution can lead not only to suboptimal performance but also to life threatening disasters.By circumvention of official channels, individuals within the company create shadow organizations.Thus, unofficial processes and shadow IT systems