Effective and Efficient Agent Development Can Increase Positive Productivity
Regina Ricks · The South Carolina State Library Digital Collections (South Carolina State Library) · 2017
The goal of this project is to determine if a new effective and efficient agent development program will achieve the following goals: 1. Increase the number of calls taken per agent. 2. Lower the talk time of the agents. 3. Decrease the number of abandoned calls for Unit three.