Beyond traditional evaluations
Thiago Hellen Oliveira da Silva, Lavínia Matoso Freitas, Marília Soares Mendes · 2017
The choice of apps by users in App Stores is influenced by other users' ratings (reviews and star ratings). However, it is unclear what the relationship between user appraisal and an Usability and User eXperience (UUX) evaluation. In this paper, we will make the following investigations: i) what is the result of an UUX evaluation of mobile applications using user reviews in App Stores? ii) does the star rating represent the opinions of users about an app? and iii) is there a relationship between the ranking of apps and an evaluation of the UUX? Some results: i) the result of an UUX evaluation was different for the same app on different systems; ii) the star rating was in agreement with the opinions of the users, in two of the three apps tested; and iii) the results of an UUX evaluation are similar to the ranking of apps.