Creating the knowledge about IT events
Gilad Barash, Ira L. Cohen, Eli Mordechai, Carl Staelin, Rafael Dakar · 2010
We describe a system which automatically associates documents containing knowledge about problems and their resolutions to IT events. IT professionals use these when troubleshooting problems in the IT environment. The system associates documents from several independent sources, both internal and external to the organization, using machine learning techniques to associate the most relevant and pertinent information. Problem statement In today’s complex IT environment, millions of events are generated daily by hardware, software, middleware, applications, network, and storage system sources. These events describe, usually in text form, normal behavior as well as abnormal behavior (errors and outages) and are