Building a cognitive platform for the managed IT services lifecycle
Kristof Kloeckner, C. M. Adam, Nikos Anerousis, Naga Ayachitula, Muhammed Fatih Bulut, Gargi Dasgupta, Yu Deng, Yixin Diao, Nicholas Fuller, Sandeep Gopisetty, Mauricio A. Hernández, Jinho Hwang, Pietro Iannucci, Anup K. Kalia, Giovanni Lanfranchi, Dávid Lányi, Heiko Ludwig, Aditi Mahamuni, Ruchi Mahindru, Fan Jing Meng · IBM Journal of Research and Development · 2018
In this paper, we present IBM's cognitive strategy for service delivery transformation to a services integration approach for IT service management. This transformation is fueled by three fundamental technological paradigms: cognitive, cloud, and data and digital content. At the foundation of this approach is the IBM Services Platform with Watson—an IBM Cloud and Watson-based platform that uses machine learning, natural language, discovery, and various Watson application programming interfaces to design superior client solutions, achieve an exceptional level of autonomic service management, and facilitate a healthy “always-on” environment. It continuously learns and optimizes information technology performance to enable enhanced client business outcomes.