Aspiration and complaint system: From literature survey to implementation
Irma Zakia, Asep Hikman Fatahillah, Nana Rachmana Syambas, Asih Setiawati, Housny Mubarok · 2017
The culture in an organization influence the intention of employees to give useful information or report any unethical and illegal behaviors performed by their colleagues or leaders in the organization. This limits the freedom of the employees in expressing their opinions which can further affect the performance of the organization. It is required to have a whistleblower system where the employees can express their opinions efficiently, effectively, and anonymously. In this paper, we study existing whistleblower systems that are already used in several organizations. We further identify which system is most suited to our organization in School of Electrical Engineering and Informatics (SEEI), Institut Teknologi Bandung (ITB). We develop the standard operating procedure (SOP) for accomodating aspiration and complaint from the SEEI civitas. Based on this SOP, we adopt the Globaleaks whistleblower system as the Aspiration and Complaint System (ACS) in SEEI ITB.