Artificial intelligence applied to challenges in the fields of operations and customer support
Ravi Santosh Arvapally, Hasan Hicsasmaz, Wally Lo Faro · 2017
Traditionally, Mastercard has been seen as simply a payment processor, and while that remains a large part of the business Mastercard also offers hundreds of products to financial institutions and others in its ecosystem around the world. Consequently, there is a need for large operations and customer support teams. Their systems accumulate data and in this paper we present four different examples of applying Artificial Intelligence to this data to solve business problems.