Policies, Processes, and Procedures
Claude Y. Laporte, Alain April · 2017
The cost of quality, policies, processes, and procedures are classified as preventive cost elements, which are costs incurred by an organization to prevent the occurrence of errors in various development or maintenance processes. Policies, processes, and procedures are commonly used in the following business models: custom systems written on contract and commercial and mass-market firmware. This chapter describes the policies, processes, and procedures of the quality system documentation pyramid for the software organization. The best and most effective documentation is a concise graphical representation of a document, a process, or a procedure. ISO 9001 defines the work environment as a set of conditions under which daily work is performed. The chapter outlines some elements that are used to describe the processes, activities, tasks, roles, and products of ISO/IEC 29110. The Personal Software Process (PSP) enables all engineers to significantly increase the quality of their software products while increasing their productivity and respecting deadlines.