Design and implementation of interactive product manual system using chatbot and sensed data
Hanjong Choi, Takeshi Hamanaka, Kanae Matsui · 2017
Current electric appliances provide various functions to make users' lives more comfortable and fruitful. However, product instructions have become complicated with the increasing number of functions and the users take a long time to understand each electric appliance. To solve this problem, we propose an interactive product instruction system using a chatbot. A chatbot is a framework that performs interactive talks with the users through messaging applications, e.g., Slack, Facebook messenger, LINE, and others. Users can utilize their preferred interfaces to understand how to use the electric appliances by talking to the system. To test the applicability of the system, we conducted an experiment, and the results demonstrated its usefulness.