Bridging the interaction gulf
Callum Parker, Martin Tomitsch · 2017
Previous HCI studies have identified challenges when designing public displays that often result in users ignoring them. In this paper, we explore the factors that drive passers-by to become active users and provide suggestions to guide the design of public interactive displays (PIDs). We contrast the findings from two different studies: (1) an observation of existing non-research PIDs to understand the issues currently facing displays in the wild; and (2) a field study of a PID research prototype. Based on the findings from both studies, the paper concludes with a discussion of three factors that have an effect on the utilisation of PIDs: position, content and function.