Designing a customer support platform for VodafoneZiggo: Providing the right services to fulfill the customer needs
Casper Jacobs · Research Repository (Delft University of Technology) · 2018
This project was set up to research, design and test, if and how an integrated customer support platform would fulfill the customer needs. The platform has to support the customer satisfaction by offering updated services and by combining the strengths from both their internet site as well as their existing customer support channels.