Mobile text entry challenges among low-income users in a developing country
Ahmed Sabbir Arif, Sarah Fardeen, Ali Mazalek · 2017
This paper presents results of a survey that explored the challenges low-income mobile users of Dhaka, Bangladesh (N = 131) face in mobile text entry. Results revealed that all users use the Bengali language at some capacity to compose text, yet many (are forced to) write with the Roman alphabet. Both feature phone and smartphone users feel that the existing text entry techniques are difficult to learn and use. The fact that some knowledge of the English language is necessary, even to use many popular Bengali text entry techniques, frustrates them as it compromises their entry speed and accuracy. Results also suggest that mobile phones and mobile text entry are more popular among younger and educated users. Further, smartphone users spend more time and engage in more text entry episodes than feature phone users.